Refund policy

Refund Policy (Made-to-Order)

At Lugar Nefertiti, every piece is crafted especially for you.

All of our products are made to order, based on the exact dimensions, colors, materials, and finishes you select to suit your taste and your space.

Because each item is produced specifically after your order is confirmed (not from ready stock), production begins immediately upon order approval.

Cancellations, Returns & Refunds

For this reason, orders cannot be cancelled, returned, or refunded once confirmed.

Manufacturing Notes & After-Sales Support

If you have any concern related to manufacturing or finishing, our team is committed to providing after-sales support to ensure your complete satisfaction.

For assistance, please contact us through our official support channels and include your order number for faster service.